The highest standards of customer care
From your first call to long after the install, you’re dealt with by people who know your job.
Independently checked
A Which? Trusted Trader since 2015
We’ve passed Which?’s assessment and we stick to its code of conduct. It also means you don’t have to take our word for anything: our customers’ reviews sit on Which?’s own site, not ours.
What it means for you
What being a Which? Trusted Trader guarantees you
To join the scheme we passed a thorough assessment, and we agree to a clear code of conduct.
Professional conduct, always
Our own engineers, a qualified electrician on every installation, and a home left as we found it.
Fair, open quotations and contracts
A written quotation for the whole job before the surveyor leaves. Nothing hidden, nothing added later.
No hard sell, ever
Take the quote away and think about it. The decision is yours, in your own time.
In our customers’ words
Hear it from the people we’ve worked for
If something isn’t right
An independent route if we can’t put it right
Our business stands or falls by how our customers feel, and we’re only ever a phone call away. If we can’t resolve a complaint through our own complaints policy, the Which? scheme gives you access to the Dispute Resolution Ombudsman.
Dispute Resolution Ombudsman. Call 0333 241 3209 or visit disputeresolutionombudsman.org.
Outside our area?
A personal, local service, just as it should be
We work across Cornwall, Devon, Somerset and Dorset. If you’d like radTherm heating but you’re outside the area we serve, call us on 01209 714600 and we’ll put you in touch with a carefully selected company local to you.
Our full range of heaters, towel rails and water heaters
Download the brochure and we’ll email it straight over.