Every radTherm radiator comes with a 30-year manufacturer’s guarantee, and we add 5 years’ repair cover on the whole system, electronics included. Two layers of cover, and one local number to call.
What you’re covered for
The key components of every radTherm radiator are guaranteed for 30 years, underwritten by the manufacturer in Germany. If there’s a fault with the way a radiator was made, it’s repaired or replaced free of charge, and our own engineers do the work.
On top of the manufacturer’s guarantee, we cover the whole system for 5 years, parts and labour, including the thermostats and control electronics. That’s more than twice the industry standard.
Built to last
A long guarantee is only worth something if the product is built for it. radTherm radiators are made to order in Germany by a manufacturer that has been building electric heating for over 30 years and sells in more than 35 countries.
In practice
If anything goes wrong, you ring us, not a manufacturer’s call centre. We deal with the claim for you.
Repairs are carried out by the same team that fitted your radiators. We never use subcontractors.
radTherm radiators are maintenance-free, so there’s no annual service to book and nothing to pay each year to keep your cover.
Questions
The 30-year guarantee comes from the manufacturer and covers the radiators themselves. Our 5-year repair cover sits on top and covers the whole system, including the thermostats and control electronics, parts and labour.
No. There’s no boiler, no water and no moving parts, so there’s nothing to service.
Us. Call 01209 714600 and we’ll arrange for one of our engineers to visit. You never have to deal with the manufacturer yourself.
No. Only radTherm radiators supplied and fitted by South West Heating Solutions (or another authorised radTherm distributor) are covered by the guarantee.
What happens next
We visit your home at a time that suits you, look at every room, and answer your questions. No obligation, and no pressure.
Clear, written, and as unique as your home: tailored to your rooms and how you actually live in them.
We recycle your old heaters, fit the new ones, show you how everything works, and leave your home spotless.
How fitting day works, and the support that follows it.
Installation and aftercareIndependently checked, and held to a code of conduct since 2015.
Which? Trusted TraderDownload the brochure and we’ll email it straight over.
