Complaints policy
What to do if something isn’t right, and how we’ll put it right.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
After your installation
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
How to tell us
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01209 714600, or write to us at South West Heating Solutions Limited, The Industrial Estate, Station Road, Perranporth, TR6 0LH or email us at [email protected] and we aim to respond within 1 day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
If we can’t resolve it
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.